We are very careful with the needs of our clients and we always wish they were satisfied with their purchases.
If you reconsider your purchase, you can always decide to return us the product, provided that is intact (in case of bottles or any type of container they must be unopened).
Our return policy allows you to return the product as a “consumer” of Frantoio Nutile through the website www.frantoionutile.it and cancel the sale contract without always indicating the reason, within the product’s expiry date.
If you buy as a “consumer” and cancel the sale contract, we will start the refund procedure for the cancelled order, net of the incurred delivery charges for the order’s shipping, within 30 days of receiving the product or products back in our premises.
We will send a carrier to pick up the returning goods, you will only need to pack the tins/bottles and write on the package Frantoio Nutile with our full address.
You will be liable for the shipping costs of the returned products.
You can choose to return only a part of the goods (as an example: if you have received 6 bottles, you can choose to return 5 of them).
In this case, you will receive a refund for the sole value of the returned goods.
To exercise your right of cancellation you need to inform us via email to firstname.lastname@example.org, and as a warranty, our legislation requires you to send a recorded delivery letter, within 48 hours from sending the email, to:
Frantoio Nutile, Contrada Cerreto 9, 83030 Lapio (AV).
If you have access to a certified email address (PEC) you can send, instead of a letter, a certified email to our PEC address: email@example.com
We remind you to include in the email:
- your order number;
- the order date;
- the product or products you wish to return, indicating the product code;
- your bank account details we will need for the refund.
You will be liable for the costs and the risks of the return.
For a safer shipping, we request you to return the goods in the same packaging you received them. This way you will be able to return them safely and easily.
If you purchase as a business (namely an individual or legal entity acting on behalf of his corporate, commercial, artisanal or professional activity) the legislation does not include a right of cancellation.